Shipping and returns
PostNL (NL, DE en BE
PostNL is our primary parcel service with which we send parcels 6 days a week. Below you can read the shipping and delivery times of this service:
Next day delivery - If you order before 23:00 on weekdays
Choose your own delivery date - Choose from Monday to Saturday
Choose your own collection point - Choose from more than 2600 PostNL collection points
You will receive a Track & Trace code in your mailbox when your package has been sent.
Missed delivery? Your package will be delivered to a collection point in your area.
Returns - 30 days to return
It may happen that you are not completely satisfied with your purchase. Of course we are happy to solve this. At hot2me you can return 30 days after receipt of your order. After canceling your order, you have another 14 days to return your item. After receipt of your return shipment, your purchase amount, including any shipping costs for the forward shipment, will be refunded to your account. The costs for the return shipment are for your own account, provided there is an error made by us or a defect.
The following conditions apply to returns:
The seal has not been broken
The item and packaging are in original condition
The article and the packaging must be undamaged
The item must be unused
Please note: All sex toys and drugstore items that we ship with a hygiene seal. If the seal is broken, the return right will lapse. This is determined by law. Catsuits, tights and stockings are at all times excluded from the right of return and are therefore unsealed.
See also explanation of hygiene products: consuwijzer
The above items can only be returned if they prove to be defective. Defects must be reported to hot2me within 30 days of receipt. You can do this by download our return form and send it along. In all warranty cases we will replace the product in question with a new one.
If your return does not meet our return policy for hygienic reasons, we are forced to return the package to your address. The costs of € 6.50 for this return are always at the expense of the customer.
If you want to return an item, you can fill in the supplied return form. Fill in the form as completely as possible and clearly state what your wishes are. Always attach the copy of the invoice.
Send the return shipment including return form and invoice within 30 days to:
with regard to Returns
Lange Herenstraat 99
2011 LK Haarlem
HANDLING WARRANTY ISSUES
If there is a guarantee, the article is always replaced free of charge.
After receipt and verification of your return, the purchase amount will be refunded to your account within 14 days.